Customer Satisfaction Through Transparency
Client satisfaction starts with detailed organization and excellent communication. So that our team and our clients always know how the scope of a project, we prepare comprehensive case files containing key drawings, emails, quotes, and contact information, and we ensure that these folders are open to all those necessarily involved in the project.
To keep seawall projects progressing smoothly, our systems organize numerous lists, automatic digital reminders, and daily handwritten notes detailing the follow-ups needed to address each phone conversation.
We believe in showing clients our work rather than just telling them about it. With this practice, we’re able to clearly demonstrate that we have the experience to successfully complete a project, whether large or small. We keep our customers in the know by emailing numerous photos, articles, and test reports to every potential client.
Asking the Right Questions
In order to assure a client that we’ve positively identified the right product for his or her situation, we’ve translated our Technical Request Form — normally provided to professional engineers — into an easy-to-understand, short list of questions.
The questions that we provide improve the probability that we’ll collaborative choose the best product for the job, as the answers pinpoint proper sheet length, thickness, design, and budgetary costs rather quickly. Should the client remain interested, we involve a contractor or engineer to provide the customer with even more accurate measurements.
Following Up a Completed Seawall Project
After new seawall construction has been completed, we return to the site of the finished project. In order to improve our work, create case studies, and better illustrate successful jobs to prospective clients, we speak with the contractors and their clients about the completed work.
While reviewing the installation process, we also take photos for our project profiles and future clients. The contractors’ feedback and before-and-after photos become priceless when clients want to visualize how their properties will be transformed.
We have strong partnerships with skilled distributors and contractors from all over the area, including Decks and Docks and Kelly Brothers Marine Contractors. The City of Marco Island, FL is bragging about our team, our products, our engineering, and our follow-up procedures after a recent success at their waste water treatment facility.
Our clients were also extremely happy with our work at Laketown Wharf Resort in Panama City, FL, Coquina Marina Harbor in Little River, SC, and Fun Spot Amusement Park in Orlando, FL. Hap Cameron of S.E. Cline Construction is one of our best partners, and we had such success on our Collier Canal project in Sebastian, FL, we wrote an extensive press release on our products, the installation, and the end result.